Refund Policy

We want you to be confident ordering from PlanSet Pros. This policy explains when refunds are available and how they are handled.

Before Work Begins

If you request a cancellation before we have started drafting your plan set, you are eligible for a full refund. Because work typically begins quickly after approval, please contact us as soon as possible at hello@plansetpros.com or by replying to your order confirmation email.

After Work Has Begun

Once drafting has started, the work product has value and a full refund is generally not available. We will work with you to resolve any issues with your deliverable, including reasonable revisions. Partial refunds may be offered at our discretion depending on the work completed.

Scope Mismatches

If we determine the actual project scope differs from what was submitted and paid for, we will flag the mismatch and offer you the choice to pay the difference or decline. If you decline, we will refund the original order in full and no work will be delivered.

Revisions

Revisions to address errors or reasonable adjustments are included. Refunds are not issued solely because additional revisions beyond the included scope are requested.

How Refunds Are Processed

Approved refunds are issued to your original payment method through Stripe and typically appear within a few business days, depending on your bank. Chargebacks should be a last resort; contacting us first helps us resolve issues quickly and avoid account complications.

Contact

To request a refund or discuss an issue with your order, email hello@plansetpros.com or reply to your order email.